I design tools for people who run complex operations, and the rules and data behind them.
I have a thing for edge cases: the situations nobody planned for are where people decide whether to trust a tool. Eight years in restaurant and hospitality SaaS, plus freelance work in logistics.
Untangling one of the platform's most used tools, after five years of feature creep.
Its cost summary is used always or often by 81% of surveyed users. Read case study →Rebuilding the tool restaurant teams run their day on, and merging two separate systems into one.
Kept a customer who'd threatened to walk, and helped win new ones. Read case study →Redesigning who can see and do what, across a brand, its franchises and every location beneath them.
Shipped, and now used to set up access for new customers. Read case study →Growing a one screen brief into a whole freight platform, from the first search to the closed deal.
Designed end to end as the only designer, and handed over finished. Read case study →The design system that finally covered the whole platform, and unified it.
Now the base for every page migrated to modern Angular, with faster builds and testing. Read case study →I'm a product designer with eight years at a restaurant & hospitality SaaS company. I grew into design from a technical-support role, was the company's first dedicated designer, and set up its first UX research practice.
I've shipped across every module of a large platform and its Manager, Cover and Clocking apps. I've mentored interns, run stakeholder demos, and owned the hardest, highest-leverage parts of the design system. My background is in marketing and economics, which is where the business-minded side of my design comes from.
Marketing also taught me that everything starts with understanding the people on the other side, and that's what pulled me towards research. It became the part of the work I've grown most into. I brought it into our process and owned it end to end: planning studies, recruiting participants, running usability tests and user surveys, and turning what we learned into design decisions. To sharpen it, I completed Uxcel's UX Research certification, covering methods, interviewing, analysis and research deliverables.
I'm open to product design roles, and happy to walk through any of these case studies in more detail.